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Customer Service:
9:00 am - 5:30 pm Pacific Time, Mon. - Fri.

Career Opportunities

EverTrust Bank offers a competitive salary and comprehensive benefit packages including paid time off, 401k matching, Medical, Dental and Vision insurance.  We are an EEO employer providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

Please send resume and salary history to 

Human Resources, EverTrust Bank
18645 E. Gale Avenue, Suite 230
City of Industry, CA 91748

or .

For internal employees,
If you are interested in any of the job positions, please contact Madeleine Sung at 626.854.9719.

Mortgage Loan Officer – Arcadia

Loan Review/Quality Control Officer – Pasadena

Customer Service Manager – City of Industry

SBA Business Development OfficerWork location: Northern CA (one opening)

Mortgage Loan Officer
– Arcadia location


1. Solicit new mortgage loan applications and leads by developing relationships within the community including agents from realtor companies; and making sales calls to prospective customers
2. Meet with applicants to obtain borrower information and answer questions about mortgage loan process with the use of the Point-of-Sale (POS) system or traditional handwritten loan application. 
3. Explain to customers the different types of loans and credit options that are available to them including terms of products and services
4. Examine borrower's loan application and supporting documentations for prequalifications; analyze borrower's financial status, credit, and property's valuations to pursue loan submission and approval;  estimate borrower's credit-worthiness and calculate repayment risk factors
5. Obtain and compile copies of borrower's financial information that includes credit histories, corporate financial statements, and other required escrow documents to complete a loan submission.  Monitor and satisfy collection of required processing, underwriting, and closing documents, that includes verification status, and closing documents; coordinate scheduling of loan closing with escrow
6. Handle customer complaints and take appropriate action to resolve them.  Confer with  processor and/or underwriter to aid in resolving mortgage application problems to closure.
7. Adhere with Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) rules and maintain an active status with good standing via National Mortgage Licensing System Registry
8. Stay abreast of all offered types of loans, other financial services and products, and regulatory compliance
9. Other duties and responsibilities that may be assigned by the  Mortgage Team Leader and other senior management


1. Education:  Associate's or Bachelor's degree, preferred
2. Years of Experience:  Minimum 2 to 3 years of residential mortgage sales experience is required.  Preferably has worked within the mortgage industry in the last 3 to 5 years.
3. Skills:  Must have excellent written and verbal communication skills, detail oriented, high degree of accuracy, mathematical skills, self-starter, ability to work independently, strong time management, good organizational skills, competence with computers and related software.
4. Knowledge:  
Must have knowledge on
• Mortgage principles
• Mortgage loan origination and SAFE Act
• Real Estate Settlement Procedures Act (RESPA)
• Homeowner's Protection Act (HPA)
• Truth in Lending Act (TILA)
• Privacy laws
• Fair lending laws
• Loan process and underwriting
5. Training Courses Required: Mortgage Loan Originator requirements under the SAFE Act preferred

Loan Review/Quality Control Officer – Arcadia location


1. Pre-Closing – Review all relevant information and documentation necessary to ensure the loan file is complete before closing. This includes but is not limited to ensuring the following documentation is included in the file: real estate title information, flood certificates, appraisals, surveys, lien searches, and appropriate borrowing entity documents. This duty is performed only on residential mortgage loan originations and may be performed on a sampling basis, depending on volume of loans generated.
2. Post-Closing – On a sample basis, review documents for all types of loans to ensure documentation is accurate, complete, and approved in compliance with regulations and Bank policy. Review financials, loan approvals and all credit related forms to ensure loans were underwritten, approved, and closed in compliance with the Bank’s loan policy.
3. Prepare monthly/quarterly/annual reports summarizing the pre and post closing review activities and the results of other analysis performed.
4. Complete all necessary training, including cross-training in functions within the Risk Management area. Maintain knowledge of current lending policies, procedures, and federal/state regulations.
5. Identify opportunities for business process improvements and/or potential control enhancements, evaluate their feasibility, and, if appropriate, work with the applicable business unit to ensure implementation.
6. Adhere to all company policies and procedures, as well as all applicable banking rules, regulations and laws (including BSA/AML).
7. Perform other duties/tasks as necessary, which may include providing assistance and support to other bank personnel, functions, or areas.


1. Education: College Degree in Finance, Economics, Accounting, or other Business related field.
2. Years of Experience: Minimum 3 years banking experience, mostly in a credit/lending function.
3. Skills/Ability: Research/data analytics skills, good communication and interpersonal skills.  
4. Knowledge: Business, Economics, Banking, Microsoft Office Applications.
5. Training Courses Required: Online and on-the-job training will be provided and required during employment. 

Customer Service Manager
 – City of Industry location


1. Perform opening and closing procedures.
2.  Ensure that all cash handling, dual custody requirements and branch security are adhered to Bank’s Policies and Procedures.
3. Review and balance branch related G/L accounts,Safe Deposit Box and daily OD/NSF report.
4. Review and monitor Suspicious Cash Report, Kiting Reports, Excessive Transactions Report and the Overdraft Report daily.
5. Review Federal Withholding Reports and closed accounts; call back Stop/Hold reports on daily basis.
6. Process incoming and outgoing collections.
7. Handle Inactive accounts monthly.
8. Review Monetary Instrument log and ensure it is entered accurately daily.
9. Review closed accounts on a daily basis.
10. Ensure that work processed for each day is properly scanned and secured in accordance with the Bank’s Policies and Procedures.
11. Perform alarm test on a monthly basis and report any deviations promptly to the Bank’s Security Officer.  Review Video log daily to ensure that the video equipment is working properly and report any deviations promptly to the Bank’s Security Officer.
12. Supervise staff in their daily operations to ensure timely and effective response.
13. Assist and backup for branch manager and perform other duties as assigned.
14. Perform additional duties as deemed necessary by Branch Manager.


1. Education: College degree preferred but not mandatory
2. Years of Experience: Minimum of 5 years of branch operations and minimum of 3 years supervisory experiences.
3. Skills/Ability: Excellent verbal, written and interpersonal communication skills and basic computer software knowledge in using Microsoft Words, Excel etc.
4. Knowledge:
Must have knowledge on
- banking laws and regulations
- bank internal policies and procedures

SBA Business Development Officer – Northern CA Location


1.  Originate new deals based on annual budget
2.  Attend initial meetings with prospects/new clients
3.  Work with client to complete SBA loan package
4.  Work with team leader to structure loan
5.  Assist in credit analysis and underwriting process
6.  Ability to understand credit risk
7.  Work with Closing Department on getting loans booked and closed
8.  Work with SBA servicing in obtaining financial updates from borrowers
9.   Assist Team Leader in training internal staff bank-wide.
10.  Establish a strong referral network


1. Education: College/ Business major preferred
2. Years of Experience: Min of 5 years
3. Skills/Ability: proven business development focus
4. Knowledge: SBA SOP, Accounting, CA Real Estate Procedures


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