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IT Help Desk/System Supports Specialist

  •              Location: City of Industry, CA
  •              Job Schedule: Full-Time
  •              Base Annual Salary: $43,100 - $54,080

Job Descriptions

  • Provide first-level helpdesk support to troubleshoot, diagnose, and resolve user, software, and hardware issues.
  • Evaluate and act on the analysis and solutions to problems and requests.
  • Review, recommend, plan, and implement new processes and technologies.
  • Provision and deploy computer software and hardware.
  • Assist in the management of end-user accounts (create, modify, delete) for network and systems access.
  • Maintain and support shared IT resources including conference rooms, printers/scanners/copiers, and other related peripherals.
  • Perform scheduled daily/weekly/monthly/quarterly/semi-annual/annual IT tasks.
  • Contribute to the development and maintenance of documentation including audit-related activities, training materials, ticketing system, knowledge base, and procedures.
  • Maintain up to date and accurate user, software, and hardware reports, lists, and inventories.
  • Assist in departmental business administration duties.
  • Regularly make onsite visits to Southern California branches and as necessary onsite visits to Northern California branches.
  • Perform additional duties as deemed necessary.

Required Skills and Qualifications:

  • Bachler Degree and above
  • 1-2 years of directly related experience

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