IT Help Desk/System Supports Specialist

•              Location: City of Industry, CA
•              Job Schedule: Full-Time
•              Base Annual Salary: $43,100 - $54,080

Job Descriptions

• Provide first-level helpdesk support to troubleshoot, diagnose, and resolve user, software, and hardware issues.
• Evaluate and act on the analysis and solutions to problems and requests.
• Review, recommend, plan, and implement new processes and technologies.
• Provision and deploy computer software and hardware.
• Assist in the management of end-user accounts (create, modify, delete) for network and systems access.
• Maintain and support shared IT resources including conference rooms, printers/scanners/copiers, and other related peripherals.
• Perform scheduled daily/weekly/monthly/quarterly/semi-annual/annual IT tasks.
• Contribute to the development and maintenance of documentation including audit-related activities, training materials, ticketing system, knowledge base, and procedures.
• Maintain up to date and accurate user, software, and hardware reports, lists, and inventories.
• Assist in departmental business administration duties.
• Regularly make onsite visits to Southern California branches and as necessary onsite visits to Northern California branches.
• Perform additional duties as deemed necessary.

Required Skills and Qualifications:

• Bachler Degree and above
• 1-2 years of directly related experience

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