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Online and Mobile Application Privacy Policy

Visitors to Our Website

As a visitor to our website, you remain anonymous unless you register for a service or otherwise choose to disclose your identity to us. Although we do not collect personal information that identifies people who simply visit or browse our site, we may collect certain limited information about our visitors such as the IP address (a numeric address assigned automatically to computers and mobile devices when they access the Internet).  

How We Respond to "Do Not Track" Signals

EverTrust Bank will honor any "do not track" option set by you on your browser, in accordance with the requirements of California Business and Professions Code Section 22575. EverTrust Bank does not permit third parties to collect information about an individual consumer's online activities over time and across different web sites when a consumer uses our web site or service.

Personal Identifiable Information 

When you register or sign on to online banking, our website will request information such as your account number, email address, or phone number. This information allows us to provide the information you request and you to perform certain tasks such as review your account. Your contact information is treated as Personal Identifiable Information.
We also gather data to track website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites. For more information about cookies, please see the section About Cookies below.

About Cookies 

A cookie is a piece of data assigned by a site that is stored in your browser on your PC. The cookie allows the site or mobile app to recognize if a computer or mobile device has been there before. The browser allows collect data about security and browser preferences that the computer or mobile device requires. Cookies are commonly used on Websites and do not harm your system. To make your online experience with EverTrust Bank better and more effective, we use "cookies" as part of our interaction with your browser. Cookies help us confirm your identity and help us keep your transactions with us secure when you do your banking online without the risk of revealing your identity. We recommend that you complete your online transactions and sign off before surfing to other sites or turning off your PC. 

Sharing of Information 

EverTrust Bank does not disclose personal identifiable information about our customers to nonaffiliated third parties except as permitted by law. The nonpublic personal information we collect about our customers are protected by maintaining physical, electronic and procedural safeguards that comply with federal standards.

Your Privacy and Security

The information you provide to us online is protected by Secure Socket Layer (SSL) technology. This technology encrypts your account information as it moves between your PC's browser and EverTrust Bank’s computer systems. The encryption will ensure the safety and confidentiality of your information when you bank with us online.

Children's Online Privacy Protection Act

Children’s Online Privacy Protection Act (COPPA) imposes certain requirements on websites directed to children under 13 years of age.  We do not knowingly solicit personal information from or market to persons under the age of 13 without parental consent.  If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please promptly let us know.  Any such information will be deleted from our files. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website: 

Do Not Call Policy

Under the Telephone Consumer Protection Act, EverTrust Bank will not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows.  If you would like to be placed on the internal EverTrust Bank Do Not Call List, please contact us at 626-656-1109, and we will facilitate the request within 30 days.

Mobile Application Users

The mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account.

It is important for you to understand that:

  • Before granting access to this information, you will be prompted to give the application that permission.
  • If you do not wish to grant that permission, you may decline.
  • If you later change your mind, those permissions can be updated in your device's settings.

Some examples of information the EverTrust Bank Mobile Application will request access to are:

  • Location
  • Contacts
  • Camera

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.

Depending on your device or Application permission settings, the EverTrust Bank Mobile Application may have access to the following information from your mobile device:

  • Contacts (may have access to your contact information)
  • Location (may include precise or approximate location)
  • Stored information and photos/media/files (the Applciation may be able to read, modify, or delete the contents of your USB storage)
  • Camera (may allow the App to take pictures and videos)
  • Wi-Fi connection information (view your Wi-Fi connections to connect and disconnect from Wi-Fi)
  • Phone (may directly call phone numbers)
  • Other information (for example, the Applciation may be able to receive data from the Internet, prevent your device from sleeping, your network connections, and obtain full network access)

These Application permission settings allow you to access or use certain features within the Application.  These device log in features are facilitated through your device and not EverTrust Bank and we have no control over such features, which you can change by accessing your device settings and preferences.

Please contact EVERTRUST BANK at (626) 656-1109 regarding questions about the information included in this Mobile Privacy Disclosure or questions about this application.

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