E-Banking Specialist

• Location: Crossroads Pkwy, City of Industry
• Job Schedule: Full-Time
• Base Hourly Rate: $22 - $28

EverTrust Bank is seeking a motivated E-Banking Specialist to join our dynamic and growing team. Headquartered in the City of Industry, California, EverTrust is a relationship-driven financial institution specializing in commercial lending, deposits, and cash management solutions. As the U.S. subsidiary of O Bank in Taiwan, we are committed to delivering reliable service, driving responsible growth, and making a meaningful impact in the communities we serve.

ESSENTIAL FUNCTIONS

• Assist customers with digital banking enrollment, troubleshooting, and general usage support.
• Provide phone support to personal and business customers for online banking access issues, including password resets.
• Assist customers in ensuring compatibility with supported browsers and electronic devices.
• Respond to customer inquiries received through the Bank’s online banking platform or website.
• Support consumer digital services, including online banking, Zelle® transfers, mobile deposit capture, and bill payment services.
• Support business customers with cash management services, including wire transfers, ACH origination, bill pay, and remote deposit capture.
• Monitor daily online banking activity to ensure system functionality, accuracy, and security.
• Review system and maintenance reports to ensure accuracy of online banking records and registrations.
• Conduct online and mobile banking training sessions for branch staff.
• Serve as a liaison between the Bank and third-party vendors (e.g., FIS) to support issue resolution, system enhancements, and product implementations.
• Communicate system outages, updates, and service changes to internal teams and customers, as appropriate.
• Provide backup support within the E-Banking department and perform additional duties as assigned by the E-Banking Manager.

QUALIFICATIONS

• Education: Bachelor’s degree in MIS, Finance, or a related field preferred.
• Experience: 2+ years of experience in e-banking or a related function within the banking or financial services industry.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in common business software applications, including word processing and spreadsheets, preferred.
• Demonstrated integrity and the ability to handle sensitive and confidential information.
• Working proficiency in Chinese is preferred to support business communication needs.

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